FAQ

When will I receive my order?

With the exception of our "Ready to Ship" products, all of our items are made to order, and generally require a 4-6 week turnaround time. Custom pieces typically require 5-8 weeks. Please contact us for specific lead times or deadline requests.

How do I determine the ring size?

You don't have to worry about this because the rings are designed to be adjustable (i.e. these rings are suitable for all fingers)

Can my ring be resized?

Yes, you can resize them every time.

Can you create a custom ring for me?

Yes. Custom rings start with an in-studio meeting (or via e-mail/Skype/phone for out of state clients), and coming to an agreed-upon vision and specifications. We will then draw up a proposal and estimated cost. The design process is broken down into three phases and you will be charged a non-refundable fee with each stage of work. Custom designs typically take 1-2 weeks, but can be longer, depending on the request.

Can I make a return?

  1. Yes. You can shop with confidence, knowing that if for any reason you are not satisfied, you may take advantage of our 7 day return & exchange policy. The item must be returned in its original, unworn condition within 14 days of the initial shipment. Each piece must be returned in the original packaging with all original documentation/certification. Items that are special order, customized/altered, engraved, have been repaired/resized, or have been previously exchanged are not returnable or exchangeable. Also, rings that are not resizable such as eternity bands or rings with special patterns are not eligible for return. Please note that rush fees and shipping charges are non-refundable and we do not pay for shipping, duties or taxes of items returned to us.

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